Refund policy

We stand behind every product we sell. Returns are accepted only as described below, so please review this policy before you order. If you have questions about sizing or quantities, contact us — we're happy to help you get your order right the first time.

Please read before you order

  1. All custom cut and all clearance/damaged products are FINAL SALE and cannot be returned.
  2. The customer is responsible for any return shipping charges on items that are eligible to return.
  3. Our 100% Satisfaction Guarantee is not an exception to our Final Sale policy. It covers how the product performs after it has been installed and used — it is not a return option for unwanted or unused items.

Order Cancellations

Because we ship orders out so fast, we can only accept same-day order cancellations before 3pm CST. Same-day cancellations before 3pm are subject to a 5% restocking fee, which will be deducted from the refund price.

Returns (Within 30 Days)

Eligible for return: We will gladly accept any complete (i.e. un-cut) and re-sellable retail rolls of foil or tape within 30 days of purchase for a refund.

NOT eligible for return — FINAL SALE:
All custom cut and all clearance/damaged products are FINAL SALE and cannot be returned.

Return Authorization Required

Please call 800-595-8772 or email us to obtain a return authorization number before returning any product. Product returns shipped to us without a return authorization number will not be accepted.

Return Shipping & Fees

The customer is responsible for any return shipping charges, and ensuring the product is returned undamaged. Returns must be sent back via FedEx or UPS.

  • Shipping Recapture Fee (SRF): Refunds on items that ship free will be subject to a Shipping Recapture Fee (SRF). Tape order SRFs are calculated depending on the original order size and will vary. Foil SRFs start at $35 for orders of 250, 500, or 1,000 sq ft and $55 for 1,250 sq ft or more. The fee increases depending on the number of rolls/boxes being returned.
  • Restocking fee: After the SRF is calculated and deducted from the value of the return, a 20% restocking fee will be deducted from the remaining value of the material returned. A restocking fee applies to all returns.
  • Refused deliveries: If an order is sent to a customer and then refused at delivery, the return shipping fee incurred by us for the refusal delivery will also be deducted from the final refund amount.

Example Refund Calculation

If you are returning 3,000 sq ft of Original 48″ wide AtticFoil™ (value of $619.90):

  1. You will pay the cost for the shipping to return it to us.
  2. Your total refund will be subject to a SRF based on what you returned to us. In this case:
    SRF: 2,000 sq ft $55
    SRF: 1,000 sq ft $35
    Total SRF $90
    The $90 SRF is taken off the value of the items returned before we begin the refund calculation.
  3. The new current value of your return items = $529.90 (original cost of $619.90 minus $90 SRF).
  4. 20% restocking fee deducted from current value of $529.90 = $423.92 due as a refund.

Tips to Avoid Returns

To avoid returns and restocking fees, we recommend you measure the space you need and then order accordingly. If you have a partial roll that you are trying to get off your hands, we suggest you try selling it on a community garage sale page or Craigslist ad to see if you can sell it that way. Another option is to donate partial rolls to a local relief office (FEMA, Habitat for Humanity, etc.).

100% Satisfaction Guaranteed!

Our proposition is straightforward – if you're not totally satisfied, neither are we. Therefore, we invite you to try any product from AtticFoil.com with NO RISK!

Please note: Our Satisfaction Guarantee is about the product's performance after it has been installed and used for a full year. It is not a return policy for change-of-mind purchases and does not override our Final Sale policy. Unused, unwanted, custom cut, or clearance/damaged items cannot be returned under this guarantee.

The Satisfaction Guarantee applies to residential installations using less than 3,000 sq ft of AtticFoil® product.

How Our Guarantee Works

  1. Install and use the product for one full year.
    We want you to experience all four seasons before deciding whether the product met your expectations.
  2. Contact us within 60 days after your one-year anniversary.
    This gives you a total guarantee period of 14 months from the date of purchase.
  3. We'll review your installation.
    We may ask for photos of the installation so we can verify the application and better understand your experience.
  4. If your refund is approved...
    We'll ask you to either:
    • return the product, or
    • permanently destroy the installed material and provide photo verification.
    Once complete, we'll refund 100% of the purchase price.

Return shipping (if applicable) is the customer's responsibility.