100% Satisfaction Guaranteed!
Our proposition is straightforward – if you’re not totally satisfied, neither are we. Therefore, we invite you to try any product from AtticFoil.com with NO RISK!
How Our Guarantee Works
1. Install and use the product for one full year.
We want you to experience all four seasons before deciding whether the product met your expectations.
2. Contact us within 60 days after your one-year anniversary.
This gives you a total guarantee period of 14 months from the date of purchase.
3. We'll review your installation.
We may ask for photos of the installation so we can verify the application and better understand your experience.
4. If your refund is approved...
We'll ask you to either:
- return the product, or
- permanently destroy the installed material and provide photo verification.
Once complete, we'll refund 100% of the purchase price.
Return shipping (if applicable) is the customer's responsibility.
Details
Install any AtticFoil™ brand product* for ONE YEAR (go through all four seasons) and if you are not completely satisfied with either an increased comfort level or energy savings, we will buy it back.
As part of the guarantee process, we may request installation photos before approving a claim. If a refund is approved, we'll ask that the material either be returned or permanently destroyed with photo verification before the refund is processed.
Contact us within 60 days of your 1 year purchase date to take advantage of this guarantee. Basically, install AtticFoil™ for 12 months and then you have 2 additional months (months 13 & 14) to return it and we will refund 100% of the purchase price.**
FAQ
Why do you require the product to be returned or destroyed?
If we issue a full refund, we simply ask that the product no longer remain in service. Depending on the situation, we'll either ask that the material be returned or that the installed material be permanently destroyed and documented with photos before the refund is processed. This helps us administer the guarantee fairly for all customers.
Why do you ask for installation photos?
Photos help us verify the installation and often allow us to identify issues that have nothing to do with the radiant barrier itself. In many cases, customers who initially believed the foil wasn't working discovered another factor affecting attic temperatures. If the guarantee is still appropriate after our review, we'll gladly move forward with that process.
Unsure About Something?
If you have any concerns whatsoever about whether or not your AtticFoil™ is working, please do not hesitate to contact us!
We have helped many customers identify other sources that were causing them to believe the foil was not working, when in fact it was.
Whether it’s leaking ductwork, improper ventilation or something else, we urge you to contact us with any concern in performance of your AtticFoil™.
Many concerns can be resolved without filing a guarantee claim. Before removing your foil, let us review your installation and measurements.
We have a lot of expertise in building science and comfort related problems and solutions. Rarely, is an issue actually related to the foil, but it can be fixed relatively simply so that you can achieve the results you are looking for. Remember, we are just a phone call (or email) away!
AtticFoil™ LifeTime Warranty
In addition to the One Year Money Back Guarantee, AtticFoil™ Radiant Barrier also offers a manufacturer-backed, lifetime limited warranty against failure or defects in the Product. To see the complete manufacturer's warranty, please click here: AtticFoil™ Lifetime Limited Warranty. *This offer only applies to residential applications that are under 3,000 sq ft in total.**Return shipping costs (if applicable) will be the responsibility of the customer.
Looking for the official policy? View our complete Returns & Refund Policy.
